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Table Of Content
    Brückner ONE: Tutorial Videos | Brückner Servtec
    Brückner ONE Tutorial Videos
    1. Brückner Servtec
    2. Brückner ONE
    3. Tutorial Videos
    Please note this information is only available in English.
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    Brückner ONE – Tutorial Videos

    Watch the following tutorial videos on service processes and administrative tasks within your Brückner ONE digital service platform.

    It will help you familiarize yourself with the environment of the platform and guide you how to handle different service processes fast and efficiently.

    The mobile apps of the Brückner ONE service platform serve as additional tools to increase your mobility while handling service issues or simply checking key figures of your production plant with one click.

    *For using the mobile applications, you are required to have the Brückner ONE Desktop Client.

    Download Mobile Applications

    Download Brückner ONE Com App

    Brückner ONE Com

    With the Brückner ONE COM App you can set up a remote conference for Brückner Support within your machine network. The HTTPS connection ensures a secure exchange of your data. Communication is made possible by video and text chat as well as sending image files.

    Download Brückner ONE Support App

    Brückner ONE Support

    With the Plant App you can access your machine and production data from anywhere with your smartphone and have important key figures at a glance.

    The machine overview shows all machines and conditions at a glance. The Plant App also provides detailed visualizations for selected machines.
    You can create service requests at any time and also provide them with an image attachment.

    Tutorial Videos

    Brückner ONE Support Module

    Videos for Desktop Client

    1. How to create a service request

    2. How to interact with Brückner on a current service request

    3. Overview of technician login and working hours  

    4. How to finish a service request  

    5. How to find historical service requests for self-help

    Videos for Mobile Application

    1. How to create a service request

    2. How to interact with Brückner on a current service request

    3. How to finish a service request

    Brückner ONE Com Module

    1. Preconditions for successfully using the Com Module

    2. How to start a video conference

    3. How to start a live chat conversation  

    4. Functions of the whiteboard 

    Brückner ONE Parts Module

    1. How to access the spare parts catalog

    2. How to find spare parts in the catalog function  

    3. How to request spare parts  

    Brückner ONE Docu Module

    1. How to access the line documentation

    2. Organization and structure of the documentation module

    Administration

    Videos for Desktop Client

    1. How to create and edit users

    2. How to change the software language

    3. How to change your login password  

    4. How to activate Support-App access for Brückner ONE users

    5. How to control remote connections from Brückner

    6. How to activate the automated service request language translation

    7. Group Functions Chart 

    Videos for Mobile Application

    1. How to change the software language

    2. How to activate the automated service request language translation in the Brückner ONE Support App

    Video for Web Access

    1. How to create and edit web users (Brückner ONE ID)
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