Service Package
Comprehensive support for your Lab-stretcher: The service package KARO.
It allows access to all Brückner ONE features as well as the benefits of reduced hourly rates and priority treatment for service and support.
KARO
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Secured Remote Access
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Brückner ONE Support (incl. App)
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Brückner ONE Parts
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Brückner ONE Docu
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Brückner ONE Com (incl. App)
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Office Hours Support - Discounted rate
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Priority service
Performance & Modular Options
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On-site Maintenance (every two years)
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Perpaid Office Hours Packages
10% discount on regular hourly rates
Brückner Servtec provides prioritised processing of requested services to Brückner ONE customers.
The prioritisation includes:
- Fast spare parts handling
- Quick response on support requests
- Expert availability for on-site service visit within 4 weeks after ordering
Based on our long-term experience as OEM a thorough system maintenance is recommended at least once every two years. With the On-site Maintenance option, Brückner ONE customers acquire the certainty of a well-maintained machine.
The On-site Maintenance is performed by qualified personnel based on established standards within 3 consecutive days. Brückner Servtec is proactively scheduling the service visit in coordination with the customer.
The service includes:
- General evaluation of the machine condition and function check as starting point
- Detailed mechanical inspection
- Detailed electrical inspection
- Necessary measurements, adjustments and calibrations
- Function and safety test
- Comprehensive service documentation
- Recommendations for stock keeping of spare and wear parts
Save 25% on regular hourly rates