The entire Brückner ONE system is unique in the BO-industry: it is a one-stop solution providing a digital service platform supporting all matters of the line and its operation such as service requests, spare parts inquiries, communication and line documentation to make service communication as efficient and easy as possible. This is achieved by dividing the platform into 4 modules:
For quick and flexible troubleshooting, the Brückner ONE SUPPORT module offers an advanced support handling system for technical service requests regarding electrical, mechanical, and process support. It is also available as an app for mobile devices.
Brückner ONE COM allows the most flexible interaction between the Brückner service team and the customer: it is a module for quick and easy communication using state-of-the-art tools such as chat, video, and whiteboarding. The customer and the Brückner expert can, for example, work together on a digital whiteboard for clarification of the situation. In addition, Brückner ONE COM supports also the use of video conferences.
The Brückner ONE PARTS module allows rapid and simple identification and inquiry of film stretching line spare parts. Necessary items are easily determined in the online spare parts catalog with their drawing, description, or number, sent to the online basket, and forwarded as an inquiry to Brückner.
Brückner ONE DOCU provides a paperless and simple-to-use online technical documentation of the film stretching line. The user can access the documentation anywhere and anytime from all devices (desktop and mobile).
1. Contact Brückner Servtec
2. Request Brückner ONE Software
What is the best service solution for your production plant?
1. Check out the different service options
2. If you are unsure what service package is best for you, contact your personal service manager
1. Personalizing the digital service platform to your production plant and service needs
2. Shipping preconfigured hardware to your location
1. Self-installation and initial start-up with instruction manual or
2. By Brückner specialist
1. Get more information on our different service modules
2. Tutorial videos will guide you through different service processes